AIS Surveyors Limited Privacy Policy

AIS Surveyors Ltd (AIS) trading as AIS Chartered Surveyors (Company registration: 3431326, registered address: 24 Bruton Place, London, W1J6NE) process your data in accordance with General Data Protection Regulations (GDPR) and UK privacy legislation. This Privacy Policy describes how your personal information is collected, used, and shared during your contact with AIS.

Personal information we collect

By using our services you are agreeing to have your personal information collected by us this includes:  individual/company names and addresses, contact numbers, email addresses, financial details and device information.

We gather data when you visit our website (the“site”), phone, write or email us through   browsing our website, incoming enquiries, purchasing and provision of our services and new and ongoing contracts.

We gather this information to allow us to process your application, perform a contract, deliver our services, to meet a legal obligation, perform a task in the public interest. We may also wish to provide you with information about events and regulation changes / updates we think may be of interest to you.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example we use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:

AIS may be required to disclose certain data/information, these disclosures are made only when we need to comply with applicable laws and regulations.

Job Applicants

If you apply to work at AIS, we collect information you give us to process your application, assess your suitability for the role and monitor recruitment statistics.  If you are unsuccessful in your job application, we will hold your personal information for a maximum of six months from completion of recruiting for post.  After this date we will delete your information. If you begin employment with us, we retain a file about your employment, in a secure location and only use for matters that apply directly to your employment. Once you stop working for us, we will keep this file according to our record retention guidelines.

If we want to disclose information to someone outside of AIS, e.g; to obtain a reference, we will tell you beforehand, unless we are required to disclose this information by law.

Data Retention

Your data is stored on secure cloud UK based servers and in secure off-site archive stores and will not be transferred outside of the European Economic Area.

AIS will only retain personal information for as long as necessary to fulfil its purposes we collected it for, including any purposes to satisfy any legal, accounting or reporting requirements.  Generally up to a longstop of 15 years for Building Regulation compliance certification. We may also anonymise (take out details that identify you) some data you provide to us to ensure that you cannot be identified and use this for national statistical analysis of data to allow AIS to meet its compliance requirements, i.e; the recording of new Housing starts and Completions.

AIS has internal controls in place to protect personal data against loss, accidental destruction, misuse and disclosure, unauthorised use.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.


By giving us your personal information, you consent to us collecting and using that information in the ways that we describe in this privacy policy and / or that you have specifically consented to. Where we need your consent, we will always ensure that you are as fully informed as possible at the time on what we do with your information, with whom it may be shared and how long we will keep it. This is in line with the requirements of the relevant legislation. You can alter your preferences or withdraw your consent at any time by emailing us at the address below.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contacts us

For more information about our privacy practices or have any questions, please contact us by e-mail at or by mail to 24 Bruton Place, London, W1J6NE. 

Email disclaimer

This message (and any associated files) is intended only for the use of its addressee(s) and may be legally privileged and /or confidential. If you are not the intended recipient, you may not use, retain, copy, distribute or disclose its contents to anyone. Please notify us immediately and delete the email from your system.

This e-mail has been prepared using information believed by the author to be reliable and accurate and any opinions expressed are those of the author and do not necessarily reflect the opinions of AIS Chartered Surveyors. In particular, AIS Chartered Surveyors does not accept responsibility for changes made to this e-mail after it is sent.

Although this message and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by AIS Chartered Surveyors for any loss or damage in any way arising from its use.